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New Reviewer

Bar bent on awning when closing also tearing canvas

Palomino RV - Bar bent on awning when closing also tearing canvas
Palomino RV - Bar bent on awning when closing also tearing canvas
A 2020 37 ft puma pfl awning bar bent for no reason also causing canvas to tear as not sure of warranty as think 3 years
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ID
#3580299 Review #3580299 is a subjective opinion of poster.
Location
Dayton, Ohio
Preferred solution
Let the company propose a solution

Bar bent on awning when closing also tearing canvas

Palomino RV - Bar bent on awning when closing also tearing canvas
Palomino RV - Bar bent on awning when closing also tearing canvas
Awning rod bent no reason causing bar to bend when putting in and canvas tore due to this happening so want bar replaced
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ID
#3581019 Review #3581019 is a subjective opinion of poster.
Location
Dayton, Ohio

Ask questions regarding temperatures

Called three times and still have not talked to anyone. So this is evidently a joke also. And then I have to have at least 100 symbo
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ID
#3276778 Review #3276778 is a subjective opinion of poster.
Location
Quitaque, Texas
New Reviewer

Parts

I tried to call the plant that makes the Puma 28BHSS with no response. I left three messages, but no one returned my call. The RV manufactures need to revamp their employees, they have no sense of urgency. They have forgotten that the customer is always right. They ignore the customer.

User's recommendation: Stay as far as you can away from Puma.

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ID
#2992936 Review #2992936 is a subjective opinion of poster.
Loss
$300
Preferred solution
I need part numbers for Puma 28BHSS

It’s not a review just a question

I never heard back from them . Just want to know the weight limit on the couch and table fold down beds on a 2015 Palomino by Solaire . Please and thank you !
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ID
#2835729 Review #2835729 is a subjective opinion of poster.
Location
Maumee, Ohio
New Reviewer

Warranty

Warranty. We Want to know if there is somewhere else we can take for repairs other than the place we bought it
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1 comment
#2060453

We have also run into this problem in the past when we've brought from an 'out of dealer' to get a better sale price. RV warranties are not like a car warranty, in that the manufacturer does pay a very good reimbursement rate for warranty repair.

As a result, most dealerships, especially now while everybody is busy, do not want to take on a 'new' customer for warranty repair.

Knowing this will affect my buying decision on our next RV. Hope this helps!

ID
#2723599 Review #2723599 is a subjective opinion of poster.
Preferred solution
A call back
New Reviewer

Nobody responded

still heard nothing. totally disgusted with this company. take ur money and run is what it feels like, id never recommend them to anybody
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ID
#2722810 Review #2722810 is a subjective opinion of poster.
Preferred solution
my proper paperwork

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New Reviewer

Slide leak